Return Policy

Refunds

Returns/Exchange

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sneakerhq.co and we will get back to you within 24hrs.
Additional non-returnable items:
Gift cards.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (If Applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

Shipping

To return your product, you should mail your product to the manufacturer, which we will communicate in the email response.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.